Game studios together with publishers understand that excellent gameplay represents only the beginning of a superior experience because player support extends beyond gameplay.
The selection of appropriate customer service companies for games becomes crucial because it determines whether players will remain loyal or become frustrated during global launches and live events across various platforms.
What makes a standout game support partner?
Here are five core qualities to look for in customer service companies for games:
Gaming culture & expertise—agents who understand in-game mechanics, player behavior, and LiveOps dynamics.
Always-on, omnichannel assistance—support across voice, chat, in-game, forums, social, and more, on a 24/7 schedule.
Scalability & flexibility—ability to ramp up during launches or live events and scale down after.
Global & multilingual reach—native-level support in multiple languages and regions.
Security & compliance—safe data handling, identity verification, and anti-toxicity moderation.
Simply Contact
Simply Contact delivers premium multilingual support in more than 20 languages through their excellent performance metrics which include CSAT above 80%, QA above 90% and First Call Resolution above 80% while saving costs by up to 70% compared to maintaining internal teams. Simply Contact provides AI-powered QA and real-time analytics and fast team scaling capabilities which make them an excellent choice for studios requiring secure high-performance support.
Customer Umbrella
Founded in Bulgaria and now operating in over 20 countries, Customer Umbrella specializes in gaming support outsourcing. They offer 24/7 coverage in 55 languages, handle everything from account issues to technical help across mobile, console, and MMO titles, and onboard agents free of charge. With high agent retention and fast onboarding, they’re built for game launches and global player support.
SupportYourApp
Tech-native brands, take note: SupportYourApp offers tailored gaming support with deep industry awareness. Their teams train in your game’s mechanics, community norms, and workflows, delivering support across chat, email, and social. With ISO, PCI, GDPR, CCPA, and HIPAA compliance, plus AI-assisted helpdesk tools like Quidget and QCRM, they bring both strategy and scale to player support.
ContactPoint360
ContactPoint360 takes player support seriously. They offer 24/7 multilingual gaming support, including bug reports, in-game ticketing, identity verification, voice and chat moderation for platforms like Discord and Twitch, VIP onboarding, and LiveOps flares. With impressive metrics like 91% First Call Resolution and strict compliance, they’re built for studios needing high-performance, full-service support.
Big Outsource
Big Outsource steps up for studios needing side support beyond traditional customer service. Their BPO offerings span 24/7 support, tech bug fixes, sales assistance, content moderation, community engagement, localization, QA testing, and marketing content creation. They free your developers to focus on gameplay, while keeping player communities engaged and well-supported.
Comparison table
Company
Gaming expertise & services
Key strengths
Ideal for
Simply Contact
Omnichannel, multilingual support teams
High CSAT/FCR
fast scaling
cost-effective operations
Studios needing performance at scale
Customer Umbrella
Gaming-specific agents fluent in player support
55 languages
zero onboarding cost
high retention
LiveOps-heavy esports/MMO titles
SupportYourApp
Deep game integration & AI helpdesk tools
Compliance-stack
AI tools
multilingual support
Tech-driven brands and studios
ContactPoint360
Full gaming CX stack from bug reports to VIP support
High metrics
moderation + LiveOps + global coverage
International publishers with complex Ops
Big Outsource
Back-office + community support and content
Support for QA
Moderation
Localization
Marketing
Indie studios needing flexible back-end help
Final thoughts
In a world where gamers expect instant, seamless service, selecting the right customer service companies for games can boost retention, reduce churn, and protect your brand.
Simply Contact fuels agile scaling with excellence.
Customer Umbrella offers deeply rooted gaming understanding and linguistics.
SupportYourApp brings AI-driven tools alongside secure, structural delivery.
ContactPoint360 delivers full-stack CX for major launches and global live games.
And Big Outsource fills in the support trenches with marketing, moderation, and QA.
Match them to your studio’s size, launch cadence, and player expectations—and get ready to let your support shine as brightly as your game.
Read more:
Best Game Support Companies for Studios and Publishers
